The local security installer with industry leading standards
Contact Security Services offer only the latest in security technology at prices and with a level of service that leave the big boys way behind.
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Cutting-edge Home Alarms and CCTV systems
We offer the very latest systems to both domestic and commercial customers along with unrivalled customer service and value for money.
See our Home Alarm Systems

Frequently Asked Questions about our range of services

We know that selecting a security system can seem overwhelming. To help you out, we’ve compiled a list of some common questions and answers. If you don’t see what you’re looking for, give us a call on 0800 7555 555 and we’ll be happy to help.

When choosing a burglar alarm system, access control or fire detection system there are various options and you might be unsure what’s best for your own needs. The best thing to do is to give us a call and we’ll give you the help and advice you need. Don’t worry we never do the hard sell. We’ll simply walk you through the options that are right for you and if you are interested in taking it further you can do so whenever you are ready.

We’ve listed some of the most common questions we get asked. If you have a question but don’t want to call you can email us at and we’ll provide you with an answer.

Unlike some other companies we like to keep the costs simple and straightforward. If you choose to have a Keyholder system installed it’s £99 deposit and £19.99 per month for 36 months. If you choose Police monitoring it costs £99 and the £24.99 for 36 months. These prices include yearly servicing and any technical support you may need throughout the term of the contract.

With Contact Security Services you own the system from the day it’s installed. You commit to an initial 36-month comprehensive service agreement. This is worth checking as various security companies, such as ADT, only lease the equipment to you and may come and uninstall it even after your service contract ends. With us you own the equipment 100% from day one. Contact Security Services will never come and remove your system.

With some properties your insurance company may insist that you have a security system fitted before they will cover you. In the majority of cases however, a discount may be available on your annual premium. In such cases you would typically be expected to have the system professionally installed by an installer that is a member of SSAIB or NSI  and have the system regularly maintained. Contact your insurance company for specific details. You would normally only receive a discount with a Police Response system.

The reliability of wireless security systems has improved significantly in recent years and with regular maintenance a wireless system provides a reliable and effective alternative to traditional, wired systems.

Wireless systems also have the advantage of being extremely quick to install with minimal disruption to a property.

Absolutely, this is when most of our customers get the most use out of our system as over 1/3 of all break-ins that happen are at night when people are in their own homes. Our system has a night set function which allows you to easily set your system at night knowing you have total peace of mind that you and your family are safe and sound while you’re asleep. The night set function also arms silently to ensure no one is woken up when setting or unsetting.

We can program an “open / close” on your system which will allow you to monitor what time the alarm is set and unset.

We can program an “open / close” on your system which will allow you to monitor what time the alarm is set and unset.

There are a few ways to deactivate your alarm system. You can enter a valid user code or present a valid tag at the keypad and this should be acknowledged and silence any alarm present. You can also use the Remote Fob which allows you to set/unset the system from anywhere in the house or outside. If you upgrade to our mobile app you can set/unset your system from anywhere in the world at the touch of a button.

An external sounder must switch off after ringing for a maximum of 15 minutes to comply with UK noise pollution laws. On some systems it may not be a requirement to fit an external sounder, however, check with your insurance company first.

Pets are likely to activate standard movement detectors, however, pet tolerant detectors can be fitted that will ignore animals below approximately 24kg in weight. Please note, siting and configuration of pet tolerant devices is critical to obtain the best results.

In the event of power failure, the internal battery located within the end station will take over until power is restored. The battery should last for around 12 hours (depending on the grade of system) and will recharge when mains power is restored.

Stand-alone smoke detectors warn you of a potential fire at your property by sounding when they detect smoke. Smoke sensors connected to a security system can be configured to send a signal to a monitoring station. When the signal is received the monitoring centre will alert the emergency services if necessary. Should a potential fire occur when you are away from your property, you will then be notified and take the necessary action.

We send an engineer out once and year to replace all of your system’s batteries as part of our routine maintenance program and at no additional charge. You should never be in a situation where your system runs low on batteries.

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We only fit the 2019 PSI Intruder Alarm Product of the Year. As standard.

The Pyronix Enforcer V10 has been voted Best Alarm System in 2017, 2018 and again in 2019 at the PSI Premier Industry Awards. We install this superb alarm system as standard. It’s easy to use and extremely reliable. It’s also wireless so installation is easy and there’s no unsighty wires on display.

We’re keeping homes and businesses across central Scotland safe and secure. We can help you too. Why not get a fast and free quotation?