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A. In order to be considered for a reduction on your home insurance, your system has to have genuine police response monitoring, meet PD6662 standards and be installed by a SSAIB or NSI-approved company. As Contact Security Services are fully SSAIB approved and only ever install PD6662 security systems with police response as an option you can receive up to 25% reduction on your current premium.

A. We only ever install the best equipment from the leading brands within the industry which is why our customers always recommend us. Our intruder alarm has won the intruder product of the year at the PSI awards 4 out of the last 5 years and our CCTV systems picture quality, technology and analytics are streets ahead of the competition.

A. In the event of a power failure, the internal battery located within the end station will take over until power is restored. The battery should last for around 12 hours (depending on the grade of system) and will recharge when mains power is restored.

A. Pets are likely to activate standard movement detectors. However, pet tolerant detectors can be fitted that will ignore animals below approximately 24kg in weight. Please note, siting and configuration of pet tolerant devices is critical to obtain the best results.

A. We can program an “open / close” on your system which will allow you to monitor what time the alarm is set.

A. No, unlike many other systems, our cameras are wired to your home’s electrical system. Battery power is fine for motion detectors in alarm systems, where batteries can last 2 years before needing to be replaced. High Definition cameras use a lot more power, and we don’t like how often the batteries in some systems last before needing replacement. We also like to install our cameras in places where potential intruders can’t easily reach. This would make replacing batteries really inconvenient, too.

A. It’s not bulky at all. We’ve placed a phone on it to give you a better idea of its size. It can be easily hidden away and does not draw attention to itself. As you need to touch it to control it, our installers like to put it in the loft if possible.

A. No. Systems that constantly upload to the cloud can substantially slow down your home internet and can easily be hacked by criminals using a Wi-Fi jammer. Our system records video on a dedicated video recorder that we install in your home.

A. Yes, you can. Using the app you can check your cameras in real time from anywhere in the world.